The Bookstore reserves the right to refuse any return or exchange if a receipt is not provided or if the returns deadline has expired.

Textbook Returns Policy

• A receipt is required for all returns and exchanges.
• The last day to return books is posted in store and on the bookstore web site.
• All textbook sales are final if purchased after the posted returns deadline.
• For Summer Session courses:  all textbook returns must be within three calendar days of the first day of the session.
• If you write in new textbooks or remove the shrink-wrap, you will not be able to return them for the full price.
• General and Reference books must be returned within 3 days of purchase. 

Last Day to Return Textbooks

Spring Term III 2010: April 17, 2010

 

General Returns Policy

• You must  have your receipt for any return.
• Returns must be made within one calendar week of purchase.
• All items must be in original condition: clothing may not have been worn, items must still be in their original packaging, etc.
• Sale items are sold as-is and are non-returnable. All sales are final.

 

Frequently Asked Questions

What do I need to purchase books with my student account?

A copy of your student schedule and a valid St. Catherine University ID.  You can print your student schedule through KateWay.

How can I order clothing and gifts and have them shipped directly to me? 

 

• To place an order, please provide the following information:
  * Your name
  * Your phone number
  * Your billing address
  * Address where you would like the order shipped (if different from the billing address)
  * Your credit card number and expiration date
  * Item number and description, including color and size (if applicable), of the items you would like to purchase.
  * Selected gift items (and soon clothing) are available to order on our website
  An additional $5.00 fee will be charged to you for incorrect address information given to the Bookstore which results in an address correction by Fedex.
  
  Phone orders: 651-690-6920
  Toll-Free phone orders: 1-800-945-4599, ext. 6920
  Fax: 651-690-8608
  e-mail: bookstore@stkate.edu
  
  If you would like to place your order via e-mail or fax, we will contact you for payment information. Please do NOT send credit card information via e-mail or fax.

Will I always get used books if I request them?

• No. Although we do our best to have as many USED books available as possible there may be times when we no longer have USED books or have only NEW books for a particular title. In such cases we will substitute a NEW book unless you specifically request otherwise when submitting your order.
  

What if there's a change in the books listed for my course, or no books are listed at all?

• Textbook orders do change periodically for some courses. To minimize confusion, please check our website frequently and monitor any updates. If you have further questions, please feel free to contact us via phone or e-mail.

Why can't I pay for my books online and pick them up in the store?

• Regardless of whether payment has been made, we are unable to hold books in our store due to space limitations.

How long will it take for me to get my textbooks?

• Orders are processed daily (excluding weekends) and will usually ship within two business days. All orders are shipped via Fedex Ground and should arrive 3-5 business days after they leave the bookstore; out-state and out of state orders may take longer to arrive. Although we do not guarantee delivery under 5 days, deliveries within the Twin Cities Metro Area usually arrive within two business days.

How are shipping costs calculated?

• Textbook and merchandise orders are charged a base shipping rate of $7.00 plus $0.50 per item shipped and a $2.00 handling fee per order.
• An additional $5.00 fee will be charged to you for additional packages or incorrect address information given to the Bookstore which results in an address correction by Fedex.