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Textbook & General Merchandise Return Policy

Textbook(s):

The last day to return books for a full refund Fall semester 2020: Monday, September 14, 2020.

A receipt is required for all returns and exchanges.  Textbooks must be in the original condition in order to eligible for a full refund.  
All textbook sales are final if purchased after the posted returns deadline.
For Summer Session courses: all textbook returns must be within three calendar days of the first day of the session.
General and Reference books must be returned within 3 days of purchase.

General Merchandise:

General merchandise and apparel may be returned within 15 days from date of purchase with a receipt. Packaged merchandise must be unopened and in original packaging. Apparel must have original tags still attached. Items that have been worn or washed will not be accepted for return or exchange.
Clearance items are sold as-is and are non-returnable. All sales are final

 

Frequently Asked Questions


  • What happens if I don't return my rental textbooks by the due date or they are damaged?
    You will be charged the full replacement cost at the new price of the textbook(s) in addition to what you've already been charged at the time of the rental. No exceptions.
  • What do I need to purchase books with my student account?
    A valid St. Catherine University id with current academic year sticker.
  • Will I always get used books if I request them?
    No. Although we do our best to have as many USED books available as possible there may be times when we no longer have USED books or have only NEW books for a particular title. In such cases we will substitute a NEW book unless you specifically request otherwise when submitting your order.
  • What if there's a change in the books listed for my course, or no books are listed at all?
    Textbook orders do change periodically for some courses. To minimize confusion, please check our website frequently and monitor any updates. If you have further questions, please feel free to contact us via phone or e-mail.
  • Why can't I pay for my books online and pick them up in the store?
    You can! Look for the In-store Pickup option at checkout. You can pick up your order in the St. Paul bookstore when it works for you- and it's free!
  • How long will it take for me to get my order?
    Orders are processed daily (excluding weekends) and will usually ship within two business days. Orders are shipped UPS Ground and should arrive 1-3 business days after they leave the bookstore; out-state and out of state orders may take longer to arrive. Although we do not guarantee delivery, deliveries within the Twin Cities metro area usually arrive within two business days.
  • How are shipping costs calculated?
    Textbook and merchandise orders are charged a base shipping rate of $7.00 plus $0.50 per item shipped.
 
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